Contact
Written for someone holding a phone, because that is where most of these messages start.
Last updated: August 2026
The channels
| Route | Best for | Typical answer |
|---|---|---|
| Live chat, footer of every page | anything time-sensitive | minutes |
| support@lizaro.com | attachments, anything worth keeping | same day |
| dpo@lizaro.com | access, correction, erasure of data | within the statutory window |
| complaints@lizaro.com | a first answer that did not settle it | 10 days |
Live chat is open around the clock in English and Dutch, and the control sits in the same place on a phone as on a desktop.
Have these three ready
- Whichever email address the account was opened with
- The payment route in question, and the reference it left in your transaction history
- The date, the time and your timezone
The transaction reference is the one that matters most. Screenshotting it from the phone before you open the chat saves a round of messages.
A chat you cannot finish now
Closing the tab does not end it. The exchange carries on in writing in the message inbox inside your account, under its own reference number, so the next person to open it reads the whole thread. Quote that reference later and the case reopens where it stopped — useful when a chat starts on a phone and finishes on a laptop.
Sending a complaint
From the address the account is registered under, with COMPLAINT and the reason in the subject line, a detailed summary, and the specific dates and times. A Complaints Resolution Committee reviews the file and answers within 10 days; an unusually complex case takes longer and we say so.
Verification questions
Documents go to support@lizaro.com. Two things cause almost every rejection: a corner of the document cut off by the camera, and a name that does not match the one on the account. Both are worth checking before the photo is sent, and a phone camera makes the first one easy to get wrong.
The review desk is open 06:00 to 17:00 GMT and targets three business days; a complete set is normally cleared within 10 days.
What we do not have
There is no telephone line, no postal address and no social media account behind it.
The Help Centre
It splits into eight — bonuses and promotions, casino, deposits, payouts, sportsbook, general, technical, and account verification.